What is a HAPPY DOT BOX?
HAPPY DOT BOX is a beauty discovery sampling membership. Every month, we deliver four to five hand-picked beauty products, a bonus inner beauty message, and non-profit awareness straight to your doorstep. Do I have to re-subscribe each month to receive a Happy Dot Box? Once you subscribe to Happy Dot Box and are billed for your first box, you will automatically be set on a monthly recurring payment schedule. Boxes normally ship out within 5-10 business days from the date your payment was received and your tracking information is sent via email within 48-72 business hours from the ship date.
Is there a phone number for Happy Dot Box?
At this time, we are able to promptly respond to Customer Service inquiries via email. We respond to all inquiries in the order in which they are received within 48-72 business hours. (This does not include weekends or holidays).
Email firstname.lastname@example.org for questions or concerns. You can also call us at 888-649-6132.
Can I purchase just one month's box?
If you would only like to receive one box, please cancel your account after you subscribe and are billed for the box you would like to receive. The box you were billed for will be shipped out within 5-10 business days. You will not be billed for any future boxes when you cancel your subscription before the anniversary date of subscribing.
Your information will be stored if you log into your HAPPY DOT BOX account using the same email address and password.
Do I have to return my products if I cancel my subscription?
If you have received your box then you have been charged for that specific HAPPY DOT BOX. Your cancellation will apply to next month's box, so you do not have to return any products you received. We do not offer refunds, returns, or exchanges on our boxes.
Can I sample a box for free before I subscribe?
We are not currently offering any promotions to receive a box for free. Please follow all of our Social Media outlets to stay updated on all of our giveaways and coupon codes.
Can I send someone a HAPPY DOT BOX as a gift?
In order to gift our box, you would need to create an account with your email address and purchase as many subscriptions as you would like to gift. Fill out the billing information/payment method as your information, and fill out the shipping information to be the recipient of each gift box. If you are purchasing a one time gift, please be sure to cancel the account once your desired order is processed to prevent being unwanted billing. Cancelling the account once your order has been processed will not interfere with the shipment of the box.
You can purchase a monthly subscription and keep it active for as many months as you would like the recipient to receive boxes (or cancel immediately after the first payment if you only want to gift one box). Or you can purchase a yearly subscription and cancel the account after your first yearly payment to prevent the account from auto-renewing next year. Please feel free to contact us if you have any other questions about our subscriptions.
How do I review a product?
We are not currently offering any promotions for box reviews. Please follow all of our Social Media outlets to stay updated on all of our upcoming events and promotions.
Do you offer yearly subscriptions?
We sure do! In order to purchase a yearly subscription, please visit our website, www.happydotbox.com, and click the option to Subscribe. Our site will then give you the option to choose between a monthly, 6 month, or yearly subscription. The payment for the complete year is made when you first subscribe and is non-refundable. Your yearly subscription will re-new automatically on your anniversary date unless you cancel the account before your anniversary date arrives.
We hope to see you join us soon!
Why is there a Subscribe Now Button on my active account?
This button is a part of our website template and is there in the case that you would like to have a second subscription for a friend or family member. :D
How do I contact your Brands department for a future collaboration?
For inquiries about a future collaboration with HAPPY DOT BOX, please email us at email@example.com
How do I contact your Public Relations department for a future collaboration?
For Marketing or Public Relations opportunities please contact us at info@Happydotbox.com
Can I cancel my pre-paid subscription and get a refund?
Pre-paid subscriptions are non-refundable. We are not able to offer refunds or partial refunds. Once the order has been processed, you will be receiving each box that you have pre-paid for over the course of your selected subscription term.
For Example: If you purchase a yearly subscription, you will receive 12 boxes over the span of 12 months even if you cancel your subscription to prevent it from automatically renewing again next term. Your subscription will renew automatically every 12 months unless you cancel your subscription before the first 12 months are over.
Is there a Beauty Profile?
At this time, we do not offer a beauty profile or customized boxes. We try our best to only include items that all of our subscribers are able to enjoy. We also steer away from choosing any items that are age-specific or skin-tone specific. We are working hard towards being able to offer a Customized HAPPY DOT BOX-Experience soon!
I just joined HAPPY DOT BOX. What can I expect?
Welcome to HAPPY DOT BOX! Upon subscribing, you will be billed for your first box. Your first box will be the current month's box as long as you subscribe by 8pm EST by the last day of that month (UNLESS IT IS SOLD OUT).
For example: If you subscribe on June 15th, you would be billed for a June Box the date that you join us.
Once we receive your payment, your box will be shipping out within 5-10 business days. Once your box ships out, you will receive an email with your tracking information. Your next payment is automatically scheduled for each month moving forward.
We look forward to sending you Happy each month! This includes, great products, self improvement information and a variety of non profits that you have helped contribute to from your HAPPY DOT BOX purchase.
Can your Social Media Team answer questions about my account?
Our Social Media Team is not able to answer personal account related questions. They are only able to answer general inquiries. All other questions must be directed to our Customer Service Team through the contact form on our FAQ page CONTACT@HAPPYDOTBOX.com.
Why am I on the wait list?
When we run out of stock of the current month's box, you are placed on a waitlist until a spot becomes available. Upon joining the waitlist, you enter your card information but will not be billed until a spot becomes available. Once it is your turn, you will receive an email advising that a spot has become available, your card will be charged, and your subscription will officially begin.
Is there any way to get off of the waitlist faster?
As of right now, we do not offer the option to bypass the wait list. If you would like to be removed from the waitlist, please email our customer service team and they will remove you.
I want this month's box, why is there a wait list?
We implement a wait list when we run out of stock of the current month's box.
My box is being returned to sender, what do I do?
If you have not received your box and your tracking information states that it is being returned to us, please log into your account and confirm the shipping address details are correct. If your address is correct, please contact our Customer Service Team at contact@HAPPYDOTBOX.COM so that we may further assist you.
How can I buy a box for mother's day?
To purchase a gift, you should:
- Create an account with a different email address than the one you have on your current account.
- Select the subscription term that you would like to purchase (monthly, 3 month, 6 month, or yearly).
- Enter the gift recipient's shipping address.
- Enter your billing information
- Submit order
If you would like to prevent the subscription from renewing automatically, you may cancel the subscription after your payment is received. This will not affect the shipments of any boxes that have already been paid for, it will only prevent your account from automatically renewing according to the term selected.
Can I use a freight forwarding company to receive a box in my country?
You are able to use a freight forwarding company to receive a box in countries outside of our shipping range. As long as the freight forwarding company is located within the 48 contiguous United States that we offer shipping to, you can just update the address on your account to the address of the forwarding company. However, since we do not offer international shipping at this time, we can not accept liability for any box damaged or lost in transit to a country outside of our shipping range after it is reported as delivered to your freight forwarding company. If you choose to have your box sent through a forwarding service, you accept full responsibility for that transaction. You may contact our Customer Service team for tracking questions or questions related to your account. But they will not be able to offer assistance in locating or replacing a box after it has been reported as delivered to the address listed on your account.
What is the deadline for an address change?
Your box will always be shipped to the address on file when your payment is processed. Address changes must be made by the first of the month in order to take effect for that month's shipping.
For Ex: to change the shipping address for your June Box, you must update your address by your original anniversary date of subscribing. Example: If you subscribed starting on May 5, you must make changes to your account by June 4th of the following month.
Why am I having issues downloading the site, updating billing or completing my beauty profile?
The most common reason may be a browser issue. Happydotbox.com is not supported by Internet Explorer, Safari, iPads or mobile phones, which may lead to occasional problems when accessing your account dashboard. There may also be problems with billing, posting feedback or editing your Beauty Profile. To optimize our website’s functionality, we recommend using Google Chrome or Mozilla Firefox on a desktop computer.
If this does not resolve the issue, please reach out to us at firstname.lastname@example.org. Also, if you can send a screen shot of the issue, it would be very helpful.
Do you ship internationally?
We currently only ship within the 48 contiguous United States, but we hope to be able to ship internationally in the future. As soon as we are ready, we will make an announcement across our social media platforms so please be sure to follow us on Facebook and Instagram for updates! We can't wait to get our boxes shipping worldwide to our all of our international customers!
Can you please explain the process from payment to shipment?
Of course! The process starts with a successful payment, then moves to packing, and lastly it ships from our warehouse to your doorstep! Once we receive payment, an order reservation for your box is put in with the warehouse. We have several variations of HAPPY DOT BOX each month. The version chosen is based on location, preferences and possible availability.
The packing process can take up 14 business days, as our warehouse crew works hard to position each product delicately in your HAPPY DOT BOX, while making sure the presentation is impeccable. Kindly note that sometimes there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process.
Once the box leaves the warehouse, you will receive an email notification of its shipment along with a tracking number. With this information, you can monitor its delivery progress.
Where can I find my tracking information?
Your tracking information will be sent via email within 48-72 business hours from the date your box ships. Boxes ship out within 5-10 business days of purchase. Once your box ships out, you can expect to receive it within 5-10 business days.
How can I change the address on my account?
To update your address, please follow the instructions below:
Step 1: Visit www.HAPPYDOTBOX.com
Step 2: Click "My Account" and log in using your email address/password
Step 3: Click "Edit" under the address section
Step 4: Enter your new address information and click "Save"
If you have multiple addresses, please follow these instructions:
Step 1: Visit www.HAPPYDOTBOX.com
Step 2: Click "My Account" and log in using your email address/password
Step 3: Click "Add an Address" under the address section
Step 4: Enter your new address information and click "Save"
Step 5: Then click "Edit" on your subscription on the left side of your dashboard
Step 6: Select the new shipping address from the drop down options
Step 7: Click "Change"
Always confirm that the "Ships to" section of your subscription details on the left side of your dashboard has the correct address. If it is correct, you are done.
**Keep in my mind that every month, your box will ship to the address that is set as your shipping address as of your anniversary date of subscribing. Please remember to update your address before your anniversary date of subscribing to ensure your box is shipped to the correct address.
When will my box ship?
Boxes normally ship 5-10 business days from the date your payment was received and your tracking information is sent via email within 48-72 business hours from the ship date. Once your box leaves our facilities, it can take another 5-10 business days to be delivered to you.
When will I receive my box?
Boxes normally ship out within 5-10 business days from the date your payment was received and tracking information is sent via email within 48-72 business hours from the ship date. You will receive your HAPPY DOT BOX approximately 5-10 business days from the time it ships.
Why haven't I received an email with my tracking information?
Once you have been billed for your box it will ship out within 5-10 business days. When your box ships out, you are normally sent an email with your tracking information within 48-72 business hours. If you have not received an email within that time frame, please check your JUNK or SPAM folders. If you are still not able to locate your tracking email, please send us an email at email@example.com and we will further assist you.
TIP: Add HAPPYDOTBOX (CONTACT@HAPPYDOTBOX.com) to your email address book to prevent emails regarding your box from going into your SPAM or JUNK folders.
What should I do if I haven't received my box although it has been reported as delivered?
If you have not received your box although it has been reported as delivered, please contact our Customer Service Team within 30 days at CONTACT@HAPPYDOTBOX.COM so that we may further assist you.
Where will my box ship if I change my address?
Your box will always be shipped to the address on file when your order is processed. We use USPS. If you need your box shipped to a new address, please be sure to update your address on your account prior to the anniversary date of which you originally subscribed to ensure your box is delivered to the correct address. If there is an issue with the delivery, your box will be sent back to our facilities.
If you are unable to update your address prior to your anniversary date of subscribing, please contact our Customer Service Team at firstname.lastname@example.org and advise them as soon as possible.
Where do you ship to?
We currently offer shipping to 48 states within the US (excluding Hawaii, Alaska, and Puerto Rico). Unfortunately, we are unable to ship to locations where delivery would take place via sea or air transit.
Do I have to pay extra for shipping?
Shipping is included in your subscription rate for our subscribers. Applicable taxes apply for residents from California. We strongly encourage those who want to subscribe to read our Terms & Conditions, so that they can be aware of any and all charges involved with our recurring service.
*Please note: If the shipping address is not updated on your account by your anniversary date of subscribing, the change will not apply to the current month's box. USPS reserves the right to charge a fee for their forwarding service.
What products will my HAPPT DOT BOX contain?
Subscribers will receive 4 to 5 full-sized beauty products from well-known, popular, chic, and up-and-coming brands. Our beauty experts carefully select each item based on current and emerging trends, so you’re always in the know about the hottest shades and styles. At Happy Dot Box, we like to focus on makeup, nail care, skin care, hair care, fragrance, tools for self improvement and much more.
Will I be receiving full size or sample size items?
Your HAPPY DOT BOX will include full size and luxury size products.
How many items will be in my HAPPY DOT BOX?
You will receive 4 to 5 beauty products in your HAPPY DOT BOX every month with a total retail value of at least $95.00.
Do you replace damaged items?
We will always do our best to offer a replacement for your damaged or missing items. Please send us an email within 14 days of receiving your box with photos of the damage alongside the shipping label on your box, and we would be more than happy to assist you.
My box was missing an item. What should I do?
Please email our customer service team with the name of the product that you were missing within 14 days of the date you received your box. Normally we contact our shipping partner to have them check the weight of the box that was sent to you. If the weight is not consistent with the weight of a complete box, we will send a replacement product for the item you were missing in your next box.
Can I choose which products or shades I receive?
Unfortunately, at this time we are not offering customized boxes. However, this is something we have been looking into and hope to implement in the future. If we ever do add this option, we will announce it on our social media outlets. Follow us on Facebook and Instagram, for updates!
How can I purchase previous HAPPY DOT BOXES?
Sometimes we offer past boxes for sale on our website. However, not all past boxes are guaranteed to be available for purchase. Any box that we are able to offer will be added to the website immediately and will only be available while supplies last.
My account is cancelled/expired. Will I still receive my replacement item?
Yes, your replacement item will be sent to you still.
Can I customize the products in my box to accommodate my allergies?
Unfortunately, we are unable to customize the products in our boxes to accommodate allergies.
Are the products in the box cruelty-free?
While we strive to include brands and products that are cruelty-free, we do not currently sell an exclusively cruelty-free box. If you ever have any concerns regarding products featured in our box, please do not hesitate to contact us for more information. We are also working towards adding this product information to all items featured on our website to keep our subscribers informed, and to make it easier when you shop.
I don't like the shade of one of the items that I received, can I exchange it?
We do not offer any exchanges for products. At this time, we do not have the option to customize the products that each customer receives. We strive to only include items that we have personally tested to be universal. We look forward to introducing a beauty quiz in the future that will allow you to let us know what your faves are.
What is the monthly cost of the HAPPY DOT BOX monthly subscription?
$24.00 per month. The subscription price includes your monthly box, and shipping. In addition, taxes are applied to CALIFORNIA residents only.
What does the $24.00 cost include?
The $24.00 per month cost includes your monthly box and shipping within the Contiguous United States. You will only be billed additional taxes if you live in California since our Happy Dot Box Headquarters is in the state of CA and our Shipping Facility is in CA.
Are there any hidden fees?
We don't have any hidden fees! Our Box is $24.00 per month including Free Shipping in the Contiguous United States. You will only be billed State of CALIFORNIA taxes only If you live in CALIFORNIA. This is since our HAPPY DOT BOX Headquarters and shipping facilities are in the State of CALIFORNIA. We strongly encourage those who intend to subscribe to read the terms and conditions, so they are aware of the any and all charges involved with our recurring service.
When will I be charged for my subscription?
You will be billed for your first box the day that you subscribe to HAPPY DOT BOX for the current month's box. Your next payment will automatically be scheduled each following month, per your subscription term, moving forward.
What happens if my credit card payment is declined on the date of charge?
If your payment is declined your account will be placed in a past due state. Our system will automatically continue attempting to charge your card to collect payment. In order to stop the billing attempts, you must cancel the account before the payment is successfully processed.
How can I change my plan without causing an overlap between the two plans?
If you want to change to a different subscription plan, you must wait to your current plan is expired/cancelled. Then you can go in and reactivate any time after the first of the following month, in order to avoid duplicate boxes. (e.g. You have a 6-month plan that starts in February and ends in July. You must opt out/cancel by July 14. Then on August 1st, you can log in and reactivate, choosing whichever new plan you prefer).
I just received my box but I don't want it, can I send it back for a refund?
Once your order has been placed and your payment has been received, we are unable to offer a refund, return, or exchange.
Why was I billed taxes for my Box?
Our headquarters are located in California and our shipping facility is also based out of California. Residents of California are required to pay State Sales Taxes per state regulation.
How can I change my payment information?
To update your payment information please follow the instructions below:
- Visit www.HAPPYDOTBOX.com
- Click "My Account" and log in using your email address/password
- Scroll to the bottom to the Credit Card section
- Click "Edit"
- Enter your new payment information and click Save
Do you offer refunds?
HAPPY DOT BOX does not offer refunds, returns, or exchanges once your order has been placed.
I was charged for a Box that I did not want to receive! How can I request a refund?
In order to prevent being billed, you must cancel your account or email our Customer Service team to request it be cancelled before the BOX is processed that month. Once you have been billed, we are not able to offer a refund, return, or exchange.
Why have I been billed twice?
For billing inquiries, please contact our customer service team via the FAQ page on our website. Customer service inquiries are responded to in the order in which they are received within 48-72 business hours. This does not include weekends and holidays. email@example.com
How do I reactivate my subscription?
To re-activate your account, please follow the instructions below:
- Visit www.HappyDotbox.com
- Click "My Account" and log in using your email address and password
- View all of your existing subscriptions on the left panel
- Click the re-activate button on the subscription you would like to activate.
- Follow the steps to confirm payment information and be billed for this month's box.
**Please note that you will be subscribed to be billed every month in the future for each month's box if you choose a monthly subscription. You will be able to choose between a monthly, 6 month, or yearly subscription. Only activate one subscription to prevent being billed multiple times.
How do I cancel my subscription or waitlist spot?
You can cancel your subscription at any time with no hidden fees or penalty.
To cancel your subscription, please follow the instructions below:
Please Note: You must cancel your account before the date of your monthly anniversary of the day you started your subscription to prevent being billed for that month's box. If you cancel your account after you are billed for the current month's box, then that box will be your last.
Pre-Paid subscribers: If you cancel your pre-paid 3-month, 6-month, or yearly subscription, you will still receive the boxes that you pre-paid for but your account will not automatically renew for another term once your pre-paid boxes are exhausted.
Can I put my subscription on “hold” if I don’t want to receive a box one month?
Unfortunately, we only offer a recurring monthly subscription. If you would like to stop the subscription to not receive the box one month you would have to unsubscribe and then reactivate during the month that you would like to receive. Your information would be saved for you when you return.
Why is my account showing as past due or expired?
Your account will be listed as past due when you have a failed payment attempt. Our system will automatically try to bill the payment method on file for 10 days. If the payment is not successful after those 10 days, your account will be expired. Once your account is expired, you must re-activate your account and update your payment method to be billed.
To re-activate your account please follow the instructions below:
How do I change my subscription term?
To change your subscription term, please follow the instructions below:
- Visit www.happydotbox.com
- Click "My Account" and log in using your email address and password
- Click "Edit" on the subscription that you would like to edit on the left panel of your dashboard
- Choose the subscription term that you would prefer in the "CHOOSE A NEW SUBSCRIPTION TERM" box
- Click "Change" to save your changes